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Delivery, Refunds and Returns Policy

Shipping Information

At Just Dogs, we offer Free shipping across New Zealand, across all zones covered by our freight service provides (NZ Couriers and NZ Post).

Our exceptions are the large modular play pen and the large plastic cage, which are to be shipped at a Flat Rate of $50 NZD.  Everything else in the store is free shipped to your door nationwide!

For shipping outside the coverage ares of the North and South Islands (eg. Waiheke Island, Chatham Island, Great Barrier Island or Stewart Island), customers will need to arrange their own shipping. We currently do not ship outside New Zealand. 

Delivery Information

We use NZ Couriers and NZ Post as our freight service providers, and endeavor to have your item out to the couriers next morning. General delivery times are expected to be in 2-3 working days from when product is shipped.

Please see NZ Couriers site for their coverage areas and delivery schedule.

Please be patient if the order is placed over the weekend as our freight services do not operate over the weekend.

Cancellations, Refunds and Returns

Just Dogs is not obligated to refund or accept returns for change-of-mind purchases, so please choose carefully when placing your order.

We do offer refunds and returns at our discretion for any products that are faulty, damaged, poor quality, product not matching description or other errors on our part.

If you are not happy with any of our products and services, please contact us at at the first convenience, as returns are only accepted within 14 days from your order, and refunds can only be made to the card or account that was used for payment.

Consumer Guarantees Act 1993

We work to ensure that our products and services are supplied in conformance to the Consumer Guarantees Act 1993, which applies to consumer goods and services sold in NZ.


Contract formation:

The seller's website, the information on it and any information in emails constitute an invitation to treat and not an offer to supply products. When the buyer orders products from the seller, this constitutes an offer from the buyer to buy those products in accordance with these Conditions of Use. The sellers acceptance of the buyers order occurs (and the contract is formed) when the goods are dispatched to the buyer.

Order Process:
The buyer may order products from the seller by completing and submitting the checkout process on the seller's website. The buyer must provide all required information (including name, email address, and payment details) or the seller may not be able to process the buyers order.

The sellers discretion in rejecting orders:
No order shall be deemed accepted by the seller until the seller has sent the buyers order. The seller reserves the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by the buyer. If the seller rejects the buyers order (or part of the order), any money paid by the buyer in relation to the rejected part of that order shall be refunded and the seller shall have no further liability to the buyer in relation to the rejected part of that order.

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